Frequently Asked Questions


What Is Havenly?

Havenly is an online interior design service and home decorating discovery engine. We're also your design BFF, so we'll eagerly cater to any budget, any style and every design dream. With Havenly, home design is effortless and empowering. Go on now, Get Decorated.

 

How Does This Work?

Pretty easily, through five easy steps:

Take Our Survey

Discover your true style preferences by taking our free online survey.


Join the Havenly Community

Create your Havenly profile to gain access to our professional interior designers.


Tell Us More

Upload photos of your space, tell us about styles that you love and share your dream room vision. And if you’d like to touch base in person, schedule a phone call with your designer for free.


See Ideas

For our Complete Room Design Experience, you will receive two design concepts for your space five business days after you start. Choose which concept you prefer, rate them and provide your designer with feedback.You will then get additional revision time with your designer to get you to your dream space. The process ends with a beautiful visualization of your space complete with styling tips and furniture placement suggestions. For the Mini Room Refresh Experience, your designer will deliver your room concepts within 5 business days after you start.

Get Decorated

We fill your shopping list with everything recommended in your designs, as well as handy alternates. Choose what you’d like to purchase and we’ll take care of ordering and arranging delivery for all of your items.


How Much Of A Time Commitment Is It On My Part?

You can give your designer as much feedback or as little feedback as you’d like – it’s totally up to you how involved you’d like to be within the design process. We built Havenly so that all of us, even people who don’t have strong opinions on pillow fabrics, can live in a gorgeous space.

We ask that you give us 5 business days from when we first talk to you and when you pay your design fee for us to deliver your first concepts. Your revision will also take 5 business days after you provide us any feedback. If you're in a rush, let us know and we will try to accommodate.

 

How Much Does It Cost?

Havenly offers the two following design packages for one flat fee per room:

The Full Design Package - $199 Per Room

This package includes a concept phase, design phase, a personal shopping list and designer tips. Once you are paired with a designer, they will begin working on concepts for your project. These are story boards that will show the designer's vision for your space. The concepts will be uploaded to your account five business days after you are matched with your designer. You will provide feedback on the concepts and like/dislike items. Your designer will take your feedback and start working on your design. The design will show the items in your space, so you can visualize how it will look! The turn time for the design is also five business days. You have the option to purchase items throughout the entire process (starting with the concept phase). We always offer the best price and we will help you through the entire ordering process. This package also includes a $50 merchandise credit (applied to your first order over $200 on non-sale items, valid for three weeks after your design process is complete). 

The Mini Package - $79 Per Room 

We recommend this package for clients who may not need help with layout, but more just help with pulling the room together with things like accessories, art, lighting, curtains, pillows, etc. It includes two concepts, a personal shopping list and designer tips. Once you are paired with a designer, they will begin working on your concepts. These are story boards that show the designer's vision for your space. The boards will be uploaded to your account five business days after you are matched with your designer. Please note, the Mini Package does not include space planning or merchandise credit. 

Our Suggestion

If you are looking for a more in-depth design process where we provide actual renderings that show the layout of your room, we recommend the Full Design Package for $199 per room. If you choose this option, your designer can place your existing furniture in the rendering as well!

What's The Maximum Room Size?

The maximum room size is 400 square feet. On average, our designers create two to three different renderings for each room. We want to make sure you receive a thorough representation of the space, so we recommend signing up for two rooms if you have a dual-living space (i.e living and dining).

 

Do I Get A Floor Plan?

A formal floor plan can be added on for $35. Let your designer know if you'd like one and we will charge your credit card on file.

 

When Do I Find Out How Much The Entire Room Costs?

Your final cost will consist of the cost of the furnishings, shipping and sales tax. At each phase of the design, you can see the price of any item in your shopping list and when you check out, you'll be able to see our estimates for shipping and sales tax. Please note, our system estimates shipping and tax and this can be off a little bit from the final invoice amount. It often depends on your shipping location and the vendor shipping rates. If you have any questions about it, just ask us at [email protected] or by selecting the "get shipping quote" option during checkout. We keep your budget in mind from the start though, so tell us what that is!

 

What Kind Of Items Do You Source?

We source your items from a mix of well known retailers, unique trade-only vendors and wholesale sources that we have direct relationships with, so we try our best to fit your budget. We can’t guarantee a beautiful leather club chair for $150, but we can definitely transform any space from drab to fab within a limited budget. Generally speaking, a living room can be designed with a $5,000 budget assuming you need everything new, but we've done $1,000 rooms and $50,000 rooms. Unfortunately, we can't guarantee stock status of items in your design, so we always encourage you to buy what you love as soon as you can.

 

Why Should I Buy The Products From You?

Because entering in your credit card, shipping address, billing address, name, phone number, etc. on nine different websites is incredibly annoying. We offer to do it for you since we love you so much. You pay retail price (same as if you were to go to the retailers themselves) and we guarantee lowest price in the off chance that you find an item for a lower price from one of our approved vendors. Havenly honors valid promotions and discounts with any of our approved vendors.

Did we mention we also give you $50 off of your purchase after you buy $200 from us (Full Package only)?

 

Okay So Then Why Are My Shipping Costs So Darned High?

The shipping costs we quote come from our vendors and we will always be transparent with what they charge.

Sometimes we may not have the shipping cost right though! Ask us if you think it's in error and we'll double check with our vendor and get you the actual shipping costs.


What Is The White Glove Delivery Fee?

For some of the larger furniture items (bed, couch, chairs, tables, etc), your items will arrive via in-home delivery service. The items will ship via ground and the delivery service will contact you to set up an appointment within a four hour window for which day is most convenient for you. The delivery service will unpack and inspect the items, set the items up and remove any packaging. Trust us, it's way more fun than trying to fit your couch in your car.

If you'd prefer to try, let us know – we can sometimes get it waived if you'll pick it up in store!

 

What About Returns?

Each vendor has specific return policies, so check in your cart for the return policy of the vendor you are ordering from. If the policy is not listed, please reach out to [email protected] and we'd be glad to direct you. Many items are able to be returned, if they are in new condition, within 30 days of order placement and restocking fees may apply in certain cases. Some customized items may be non-returnable and non-refundable.

To initiate a return please login to your account and go to your order history. From there you can request a return and provide a reason which will initiate the process. We will then reach out with next steps or to request further information.

 

Give The Gift Of Havenly By Visiting: www.havenly.com/gift

Do You Work With Clients Outside The US?

You can use our services if you are in Hawaii or Alaska, but you’ll need to consider the extra freight forwarding charges that apply to most furniture orders. If you’re outside of the country though, unfortunately our services aren’t yet available to you. We’re working hard to expand our reach though so check back often to see if this has changed. We might surprise you.