Frequently Asked Questions


What is Havenly?

Havenly brings beautifully designed homes to the rest of us.

How does this work?

Pretty easily, through four easy steps.

1. Take our survey

After signing up for our service, answer a few questions about your personal style through our online survey, and upload pictures of the room that you want decorated.

2. Tell us more

Schedule some time to chat with your designer (for free) to discuss your needs, style preferences, and vision for your space. You can also fill out a design brief online.

3. See concepts

Five business days after you start, you will receive two design concepts for your space. Choose which concept you prefer, rate them, and provide our designer feedback.

Your designer will continue to work with two rounds of revisions to get you your dream space.

5. Get decorated

We fill your cart with everything from your designs, as well as any alternates. Choose what you’d like to purchase, and our accounts team will take care of ordering and arranging delivery for you.

How much of a time commitment is it on my part?

You can give your designer as much feedback or as little feedback as you’d like – it’s totally up to you how involved you’d like to be within the design process. We built Havenly so that all of us, even people who don’t have strong opinions on pillow fabrics, can live in a gorgeous space.

We ask that you give us 5 business days from when we first talk to you & you pay the fee for your first concepts. The revision after that will also take 5 business days after you provide us any feedback. The final revision can be done in as little as one or two days. If you're in a rush, let us know, and we can try to accomodate.

How much does it cost?

Havenly offers design services for a flat fee per room. Your fee covers the initial phone consultation, two concept boards, two revisions, and complimentary purchasing services.

We source your items from well known sellers (West Elm, Restoration Hardware) and unique sources that we have direct relationships with, so we try our best to fit your budget. Usually, we can't get you a beautiful leather club chair for $25, but we definitely can pretty any place up. We like to say a living room can be done with $5,000, but we've done $1,000 rooms and $50,000 rooms.

Also, you get $50 off your first order of $200 or more (on non-sale items). This credit is valid for 3 weeks after your design process is complete. *Some vendor exclusions apply.

When do I find out how much the entire room costs?

Your final cost will consist of the cost of the furnishings, shipping and sales tax. At each phase of the design,you can see the price of any item in the cart, when you check out, you'll be able to see our estimates for shipping and sales tax. Please note, sometimes our system is a little wrong when calculating shipping and tax. If you have any questions about it, just ask us (by hitting the "get shipping quote").

We keep your budget in mind from the start though, so tell us what that is!.

What kind of items do you source?

We use a mix of sellers and wholesalers to make sure that we can design for all types of tastes, preferences, and budgets.

Why should I buy the products from you?

Because entering in your credit card, shipping address, billing address, name, phone number, etc. on nine different websites is incredibly annoying. We will do it for you since we love you so much. You pay retail price (same as if you were to go to the sellers themselves) and we will guarantee lowest price in the off chance that you find an item for a lower price elsewhere.

We also have access to some pretty awesome vendors, that work exclusively with interior designers, so you might not be able to access on your own. Also, we will work with you to accommodate any special requests that we can (in-store pickups, delivery coordination, returns etc).

Okay so then why are my shipping costs so darned high?

The shipping costs we quote are directly from our vendors, and we will always be transparent with what they charge.

Sometimes we may not have the shipping cost right, though! Feel free to ask us, if you think it's in error, and we'll double check with our vendor and get you the actual shipping costs.

What is the white glove delivery fee?

For some of the larger furniture items (bed, couch, chairs, tables, etc), your items will arrive via in-home delivery service. The items will ship via ground and the delivery service will contact you to set up an appointment within a four hour window for which day is most convenient for you. The delivery service will unpack and inspect the items, set the items up, and remove any packaging. Trust us, it's way more fun than trying to fit your couch in your car.

If you'd prefer to try, let us know - we can sometimes get it waived if you'll pick it up in store!

What about returns?

Each vendor has specific return policies, so check in your cart for the return policy of the vendor you are ordering from. If the policy is not listed, please reach out to [email protected] and we'd be glad to direct you. Many items are able to be returned, if they are in new condition, within 30 days shipping and restocking fees may apply. Some customized items may be non-refundable.

Yay! So my decorator is, like, my new bff, right? She's going to come shopping with me and have cocktails with me, and install all my stuff, right?

As fun as our decorators are to drink with (trust us, we know), the reason why we are so much cheaper than traditional interior design services is because we take out the on-site consultations and installations. Feel free to email your designer for any last minute questions, and to rave about your new space!

HOWEVER, if you need installation or painting help, our customer support team can help set that up - at no cost (well, just the cost of the painter or installer). Just let them know!

So, I would love to give a room design to my girlfriend/best friend/brother/boss.

Awesome! We think that Havenly makes a great gift, too. You can go here: www.havenly.com/gift to make that happen. They get $50 towards the purchase of their room, as well.

How can I reach you?

We are available at 888-978-3152 Monday-Friday 10AM-6PM EST. Outside business hours, please send an email to [email protected]