Got the design I wanted. The shop still could use some work.
This is my second time using Havenly. I have liked working with my designer both times and gotten what I was looking for in my designs. My only feedback would be that the shop is still a bit annoying. I had issues the first time I used it a few years ago and did on both the items this time as well. I want to help my designers get commission, but it still is much easier to just go direct to the retailer.
Evan, thank you so much for taking the time to provide us with this feedback! While we are so glad to hear you have enjoyed working with your Havenly designers, we are so sorry you have had issues with the shop. If there is anything else we can do to assist you, please don't hesitate to let us know over at [email protected]!
No brainer for quick decorating help
Wish I had found this sooner. Christina was fantastic and BEYOND worth the price for helping me freshen up a room. I would absolutely do this again and have already recommended to my friends.
Wow, Lisa, thank you so much for taking the time to share this! We absolutely could not be happier that you had such an amazing Havenly experience working with Christina. And, thank you so much for sharing us with your friends! We truly hope to see you back for any future projects you may have!
Had an excellent experience working
Had an excellent experience working with David Pachon on a living room and bedroom design. We just moved into a new place and he was perfect with his recommendations/style, I loved the end design. He was positive, efficient, and wonderful to work with as well!
Matt, we are so excited that you had such a great experience on your Havenly project! Our designers are wonderful, and we are so happy David was such a help to you and your space. Thank you so much for sharing this with us!
JOANNA IS INCREDIBLE!!!
Our designer Joanna made the process incredible! She was so thoughtful and listened to all our insights and our budget. She created the most beautiful living room and was able to change any aspect that we needed. I highly recommend using Havenly! I am someone who gets overwhelmed by trying to bring together a blank space and Heavenly made it possible. I've decided to since do an additional project of our bedroom (originally we just did the living room).
If you are on the fence this is your sig...
Shelby, we are absolutely thrilled you had such a wonderful experience! It is truly such a joy to hear the things you loved about your Havenly project. Our designers are the best, and we are so excited Joanna was able to help you create the perfect design for your space! It is always, always our goal to deliver a fun + seamless experience, taking away all of the stress and leaving only the fun. Thank you so much for taking the time to share this with us!
We had a large dining room with no personality. It was just chairs, table, and credenza, but Lydia brought the room to life and gave it a touch of elegance as well. I would definitely work with her again. I can’t wait to see what it looks like in real life!
Thank you so much for sharing this with us, Aleks! We love our designers, and we are thrilled that Lydia was able to help you breathe life and elegance into your dining room. We sure hope to see you back for any future projects you may have!
Loved the designs, and it was easy to work with my designer to see substitutes. Also found the ordering process nice and simple.
Mike, thank you so much for sharing this with us! We are so happy to hear that you enjoyed your Havenly experience so much. We hope to see you back for any future projects you may have!
Very limited service
I wasn’t satisfied with the service from my designer. she didn’t address all my questions, and noted that she didn’t see some of them when I followed up. Also, I had to ask her to provide a revised concept after we made final selections. In the end, what we chose were items that I had found on my own. In addition, I asked her to show me a concept with a rug that I already had. She said she would but she completely forgot about that. Finally, the two promotions offered to me were a complete hoax. They...
Lisa, thank you so much for taking the time to share this feedback with us! This is certainly not the amazing experience we strive for, and we are so sorry we missed the mark for you here. We totally understand this experience being frustrating for you! As you may or may not know, we do have a Happiness Guarantee where you will find that we have a couple of options to help make this right:
We can match you with a new designer after personally reviewing your account to ensure you're in great han...
Laura Garcia helped us create the perfect family and living rooms! She was so attentive, thoughtful, creative, and really listened to what we wanted for our home. We’re starting from scratch at a new house, but I’m not intimidated because she came up with the perfect plan and shopping list for us. Thank you so much, Laura!
Thank you so much for sharing this with us, Sara! We love our designers and we are so happy to hear that Laura helped you create the perfect spaces for your home. We are absolutely thrilled to hear that Laura helped you feel confident in planning out your new home! Again, thank you so much for sharing this wonderful experience with us!
Saved me some time, but didn't add a ton
I did the basic design package. Maybe I might have felt differently if I went for the full design with the layout and everything. I don't' think my designer had a good idea of the space, despite my submissions of photos and measurements. I appreciate trying to work on a budget, but some of the items selected looked exceptionally cheap. I also felt like the process didn't really work with colors the way a real in person designer would. There was a red rug and a pink vase and nothing abo...
Katie, thank you so much for taking the time to provide us with this feedback! This is certainly not the amazing experience we strive for, so we are very glad you flagged this to us! As you may or may not know, we do have a Happiness Guarantee where you will find that we have a couple of options to help make this right:
We can match you with a new designer after personally reviewing your account to ensure you're in great hands moving forward, OR offer you a full refund of your original design f...
Michelle is the best
We already had some large pieces of furniture in place but the room looked incomplete. We needed a designer’s help to take it to the next level. Michelle kindly incorporated our existing decor into her awesome design, and made us an industrial/rustic space we really love. Highly recommend her and Havenly!