My designer never once responded to my direct comments. She left almost half of the items in the design from the shopping list. I’ve used Havenly multiple times over the past five years but if this is their current customer satisfaction standard, I’ll need to find another service.
Sharilyn, thank you so much for taking the time to provide us with this feedback. We sincerely apologize that your most recent Havenly project was not up to par with the amazing service we strive to deliver with each and every Havenly project. Our team will be in touch with you directly so that we may better assist with this!
Easy and Affordable
I loved being able to do this process virtually and it's so affordable for what I needed. I'm not good at design AT ALL and needed help. I moved into an amazing apartment and wanted to get it designed to take full advantage of my time in it. The designer puts your vision together to create a visual and you buy the products and put it together yourself. I plan to use the service again when I purchase and move into my home.
Wow, Jade, thank you so much for sharing this with us! We are absolutely thrilled that you loved working on your Havenly project, and that your designer was able to help you create the perfect design for your new place. We truly love getting to be apart of making your space feel like you. And we certainly look forward to working with you again!
Thank you so much for taking the time to share this with us, Sylvia! Our designers really are the best!
This is so fun!!
I have loved working with my designer Katy!! She has made this process fun and not overwhelming or too time consuming! She has great suggestions and I love that we've been able to blend my husband and my styles together for our master bedroom!
Meggie, thank you so much for taking the time to share this with us! We could not be happier that you had such a wonderful experience with Katy, and that she was able to blend you and your husband's style so well. It is so important to us for the Havenly process to be fun - we are thrilled you had such a lovely experience!
Exactly What I Hoped For
I needed help pulling together and finishing our master bedroom. I had ideas of what I wanted in mind but wasn’t quite sure how to get there on my own. I loved all of the options Megan presented and she absolutely nailed the final design. I can’t wait to bring it to life!
Claire, we are so happy to hear that Megan was able to help you create the perfect design for your space! Our designers really are the best, and we absolutely love hearing about your wonderful experience with your Havenly project. We can't wait to see your design brought to life!
Helpful but better have a big budget
I really enjoyed the help from Havenly for several designs in my home. However when you are filling out your room profile, they ask you for a budget. Well when the designer finds item for your room, they do not take that budget in to consideration at all.
The communication with the designers is great I just felt like a few of them didn’t listen to what I asked.
Cassie, thank you so much for taking the time to share this with us. While we are so happy to hear you enjoyed working with Havenly, we are so sorry that your budget was not taken into consideration. Our team will be reaching out to you so that we may better assist you!
Regina was so accommodating to
Regina was so accommodating to all our requests. She was able to bring our ideas to life! Loved working with her and hoping to work with her on our next project!
Thank you so much for sharing this with us, Mina! We love our designers, and we are so happy to hear you have loved working with Regina. It is so important to us for the Havenly process to feel personal and unique to you, so we could not be happier to hear how positive your experience was! We can't wait to see you back for your next project!
Decent design services if you get lucky with a designer
Overall, I found my design services to be standard at best, something I could have done with enough grinding on Pinterest. After the first collection of designs (I rated two of the designs 3 star and one of the designs 1 star), she ended up using the 1 star design as a basis for the design. We had to re-do that, and I told her I liked the color of some pieces but thought the overall design fell flat. All she did was trade out pieces in the same design - I didn't realize that the designers only u...
Sabrina, we are so sorry to hear that your Havenly experience was not the amazing one we strive for! We really appreciate you taking the time to provide us with this feedback, as it certainly helps us to improve our processes in the long run. We completely understand how frustrating it is to not feel heard in this process, and for it not to turn into a design that you love. We would love the opportunity to make things right for you! As you may or may not know, we do have a Happiness Guarantee where ...
Frustrating back and forth
They have you fill out a complete room profile where you explain exactly what you like and envision for your room. It's pretty detailed and I made sure to add lots of information so that my designer would get a sense of what I wanted. It was pretty evident that he didn't read through it on our first call and even after repeating details and ideas, they would still be forgotten and/or left out. It was a frustrating process to keep going back and forth simply because I wasn't being heard...
Thank you so much for taking the time to review your experience with
Havenly! We want your design experience to be delightful, efficient, and
tailored to your needs - I'm so sorry that we missed the mark here!
We take this feedback very seriously, and I want to assure you that I've
shared your thoughts with our Design Team. The time you spend filling in
your Room Profile and working with your Havenly designer is valuable, and
the last thing we want is for you to feel that you...
Helped my room come together
I had a couch and chairs and a piano that seemed to clash with each other, but I knew there had to be a way to bring it together. Anna from Havenly came to the rescue and made a design that allowed me to keep my existing furniture, but made it all work together. Great experience; I think I will probably use Havenly for our bedroom.